net303Frequently Asked Questions

No. Each person is permitted one account on net303. If we detect multiple accounts linked to the same identity, email, phone number, or payment method, we may suspend or close the accounts without notice. This policy protects our community and prevents fraud.

If you have forgotten your login details or cannot access your existing account, contact our support team instead of opening a new one. We can help you recover your account or reset your password. Our team in Bandung and other major Indonesian cities can assist you via live chat or email during business hours.

We require a government-issued photo ID for account verification. This can be your national ID card, passport, or driver's licence. You also need to provide your residential address, which we verify against your ID document.

To submit these documents, log into your net303 account and navigate to the verification section. Upload clear, legible photos of both sides of your ID and a recent proof of address (such as a utility bill or bank statement). Our KYC team reviews submissions and typically provides feedback within hours. If we need clarification on your documents, we will contact you via email or phone.

If you suspect someone else has accessed your account, change your password immediately if you can still log in. Then contact our support team right away via live chat or email. Provide details about what you noticed—unusual game activity, unexpected withdrawals, or login attempts from unfamiliar locations.

Our security team will investigate your account, lock it if needed, and help you secure it. We may ask you to verify your identity using your registered email or phone number. If you cannot log in at all, use the password recovery option on the login page, or contact support directly so we can verify your identity and regain access for you.

Deposits via local payment, online payment, or e-wallet are fast and straightforward. Log into your net303 account, go to the deposit section, select your payment method, and enter the amount you want to deposit. You will be redirected to your e-wallet app to confirm the transaction. Once you approve it, the funds appear in your net303 account immediately.

The same process applies to mobile banking and local payment. If your deposit does not arrive within a few minutes, check your payment app to confirm the transaction was sent. If you see the charge but no credit on net303, contact our support team with your transaction reference number. We can trace the payment and resolve the issue within hours.

Withdrawal requests typically go through initial review within one to two hours during business hours. Once approved, the payment is sent to your chosen method—online payment, e-wallet, mobile banking, local payment, online payment, or your bank account (e-wallet, mobile banking, local payment, online payment). E-wallet withdrawals usually arrive within minutes. Bank transfers may take one to two business days depending on your bank.

We may request additional verification before processing large withdrawals or if your account is new. This protects both you and our platform from fraud. If your withdrawal is delayed, check your net303 account history for any messages from our team. You can also contact support for a status update and expected completion time.

Our weekly cashback offer is a promotional rebate on certain game activity. The terms and percentage vary by week. To qualify, you typically need to meet a minimum activity level in games like slots, live-dealer tables, or esports markets during that week.

Cashback is calculated at the end of the week and credited to your account automatically. You can use it for new deposits or game play. The specific terms—which games qualify, the minimum activity threshold, and any withdrawal conditions—are listed in the promotion details section of your account. If you have questions about whether a specific game or activity counts toward the offer, contact support for clarification.

We offer coverage of major football tournaments and leagues. This includes Liga 1 (Indonesian domestic competition), Piala Indonesia (Indonesian cup tournament), Piala AFF (Southeast Asian championship), Champions League, and Premier League. We also cover esports tournaments such as Mobile Legends, Free Fire, and PUBG Mobile competitions, plus MotoGP and badminton events.

Our slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. These games are available as standalone plays and also feature in daily and weekly tournament structures—scheduled events with entry fees and prize pools. Live-dealer tables offer blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from multi-camera studios. Market availability may vary by event or season. Check the net303 home page for current listings.

You can reach our support team through several channels. Live chat is available on the net303 website and app—click the help icon and type your question. We respond to live chat messages within standard business hours. You can also email [email protected] with details of your issue, and we will reply within one business day.

For urgent account security issues, call our phone line during business hours. Our multilingual team in Medan, Semarang, Jakarta, Surabaya, and Bandung can assist you. When you contact us, have your username or email address ready so we can look up your account quickly. Include as much detail as possible about your issue so we can resolve it faster.

No. Each person is permitted one account on net303. If we detect multiple accounts linked to the same identity, email, phone number, or payment method, we may suspend or close the accounts without notice. This policy protects our community and prevents fraud.

If you have forgotten your login details or cannot access your existing account, contact our support team instead of opening a new one. We can help you recover your account or reset your password. Our team can assist you via live chat or email during business hours.

Withdrawal requests typically go through initial review within one to two hours during business hours. Once approved, the payment is sent to your chosen method—e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account (mobile banking, local payment, online payment, e-wallet). E-wallet withdrawals usually arrive within minutes. Bank transfers may take one to two business days depending on your bank.

We may request additional verification before processing large withdrawals or if your account is new. This protects both you and our platform from fraud. If your withdrawal is delayed, check your net303 account history for any messages from our team. You can also contact support for a status update.

We require a government-issued photo ID for account verification. This can be your national ID card, passport, or driver's licence. You also need to provide your residential address, which we verify against your ID document.

To submit these documents, log into your net303 account and navigate to the verification section. Upload clear, legible photos of both sides of your ID and a recent proof of address (such as a utility bill or bank statement). Our KYC team reviews submissions and typically provides feedback within hours. If we need clarification on your documents, we will contact you via email or phone.

Our weekly cashback offer is a promotional rebate on certain game activity. The terms and percentage vary by week. To qualify, you typically need to meet a minimum activity level in games like slots, live-dealer tables, or esports markets during that week.

Cashback is calculated at the end of the week and credited to your account automatically. You can use it for new deposits or game play. The specific terms—which games qualify, the minimum activity threshold, and any withdrawal conditions—are listed in the promotion details section of your account. If you have questions about whether a specific game or activity counts toward the offer, contact support for clarification.

If you suspect someone else has accessed your account, change your password immediately if you can still log in. Then contact our support team right away via live chat or email. Provide details about what you noticed—unusual game activity, unexpected withdrawals, or login attempts from unfamiliar locations.

Our security team will investigate your account, lock it if needed, and help you secure it. We may ask you to verify your identity using your registered email or phone number. If you cannot log in at all, use the password recovery option on the login page, or contact support directly so we can verify your identity and regain access for you.